Eroticy.com/ Webcapades attemped extorion/ ripoff Palm Harbor Florida
I recieved an e-mail last December from Pat Mitchell @ eroticy.com telling me that my credit card company had sent him documentation that my membership charges were disputed.
To quote exactly:
"Please be advised that we have received notification from your bank of your claim that Eroticy.com/WebCapades Inc. has charged your credit card in a fraudulent matter and that the card or card number in question was either lost, stolen, or otherwise misused without your authorization. Pursuant to our terms and conditions, and to comply with our corporate policy, we have fully investigated this matter and found that this is not the case. Please find below the information that we have collected from our database, logs, and documentation.
THE BEST PART IS HERE:
This email will server as notification of this violation of our mutually agreed upon Terms and Conditions. If this matter is not resolved, we will take further action which could include filing a complaint seeking civil damages of $25,000 plus legal fees and court costs, notifying the Trans Union, Experian, and Equifax credit reporting agencies of your forfeited debt and pending liability, and establishing an outbound telemarketing campaign in attempts to resolve the matter.
We will accept your settlement of this matter WITHIN TEN (10) DAYS OF THIS EMAIL by form of a money order or certified check in the amount below sent to the following address:
The issue is that I NEVER reported any dispute with my credit card company. The charges were delined because MY CREDIT CARD WAS OVER THE LIMIT.
I have made several attempts to resolve this with the people at Eroticy.com. When I called customer service for an address where to send my documentation the, very rude, customer service girl would NOT tell me. I asked for a FAX # and she wouldn't give me that either.
My credit card company has sent documentation explaining that I NEVER reported a fruadulent charge and it was completely ignored.
Now ,I have a collection of harrasing e-mails and letters coming to my house threatening me with a $25,000 lawsuit OR send a cashiers check for $553.65 and it will all go away.....
since I have proof that the charges were declined for being over the limit on my credit card and NOT because I filed a fraud claim, and the people at Eroticy.com absolutely make it imposssible to submit my proof, and in return threaten me, then I will have to look at this as an extorion attempt.
Also, this Pat Mitchell guy has been sending his collection e-mails to my employers general mailbox so all of the employees at my job can see them. I believe this is done on purpose to futher bully me and humiliate me into paying.
Think of how I felt when the CEO of my company called me into office to explain. I thank god he offered to let this matter be handled by the company attorney's if it continues.
Here's the irony, The company's attorney's are based in Florida -
I have contacted the District Attorney's office in Palm Harbor Florida for help......... It's a start
Bryndon
Valencia, California
U.S.A.
2 Updates & Rebuttals
Stephanie
Erie,Pennsylvania,
U.S.A.
You Poor Thing
#3Consumer Comment
Tue, March 29, 2005
I do feel bad for you. I have worked in customer service for too many years!!!!! I know what you are talking about when you say people are very rude. I find myself following closely what I do and then if I have to make a call for cs then i critique them. I do believe you when you say that you are being harassed for something that isn't ur fault. I too have been harassed, not by this company, however. The best thing you could do is talk to an attorney. They will find the best way to help you. Give them the proof as to what is going on, then if the company still ignores it, drag them into court! Also tack on court costs and missed wages and mental anguish bet you they will leave you alone after that! Good Luck to you!
Lisa
Palm Harbor,Florida,
U.S.A.
This is totally inaccurate information.......
#3UPDATE Employee
Fri, March 11, 2005
Dear Bryndon-
Eroticy offers a 3 day free trial with no credit card required. After 3 days, if you wish to access certain areas of the website, you do need to upgrade your account via credit card, check or money order.
At this point, you have to agree to a set of Terms of Service in order to procede with your transaction. We clearly state the TOS you are referring to in your report & you did read & agree to them. This is clearly not an attempt to extort money from you.
We did recieve a chargeback from your bank. I can see through our archived emails that you have been in constant communication with Pat Mitchell about this. She has looked the information up and verified that your bank filed a chargeback against our company. We will be more than happy to fax this information to you or your attorney or participate in a 3 way telephone call with your bank. Pat asked you on 12/30/04 to have your bank send us documentation to state that no chargeback has been issued & no fees have been charged to our company. We have never received this information from you.
If you would like to proceed with a telephone call with your bank to verify that a chargeback was issued, just call your bank, explain the situation to them & then they will call us with you on the line....then we can work this out...this will be the quickest way to handle the situation.
I find it very hard to believe that no one from our customer service line would provide you information about our fax number....she may have told you that the documentation we need has to be provided by your bank, not you. Your bank needs to talk to us & then contact our bank to reverse the chargeback (assuming there is one).
We are not making it impossible for you to submit proof.....however; it is your bank that must provide that proof because we have a letter from our bank that charged our account for a chargeback that your bank initiated. Whether that letter was sent in error or not is yet to be determined, however, that is for our banks to decide. You have refused to allow us to speak to your bank, stating that you can provide this proof. Your proof is not accepted by our bank.
Regarding where Pat is sending your emails, she is sending them to the email address your provided when you registered with us & when you entered your credit card. You entered 2 different email accounts. Judging by the names of the accounts, it looks like you entered your company account in when you first registered because that is what we have logged as your first log on in out database.....so she is not trying to get you in trouble with your entire company, she is just communicating with you via the email addresses you provided us with. I have attempted to find your company with the email address info you have provided but I am unable to do so in the area that you are located in and because the email address is from a free ISP, so there is no domain to check.
We will be more than happy to speak with you and your bank on the telephone to clear up this matter, or your attorney can also contact us at the telephone number you have previously called. You can also email Pat Mitchell and provide a telephone number that you can be reached at & we will be more than happy to call you at your convenience.
I look forward to resolving this issue as uickly and accuratly as possible. We are looking forward to hearing from your soon.
Kindest Regards-