Complaint Review: ESBI

http://www.billview.com/esbi/ sent me an invoice of a little over 15USD for services that I neither needed nor asked for. When I called them (I'm glad that I paid my bill on line, because if I had used paper, I would not have gotten a number) I was on hold for 1/2 hour by a machine that came on looping "We will answer you in the order we receive...")

When a human being came to the phone he asked me to verify my name and address information, as though he was the telephone company. I aked him why and what the charges were for and he told me that I asked for them, online??? An 800 number that I could give to people???

I told him that I did not ask for the service. He told me that he would credit me the charges and that they would be seen on my next bill.

Soulbrother
New York, New York
U.S.A.