Complaint Review: ESBI - Qwest

I was signed up with my authorization also. I just found it on my phone bill today. I had been charged for it last month also, but hadn't noticed the charges.

I contacted ESBI (AKA SBO-online) and talked to a MaryGrace Adulog, ext. #142251, at their support line in the Philippines. She said that she could only cancel my service. She told me that I had authorized their service by accepting an e-mail from Tag.com. She said that I had been sent an e-mail from them which I could use to cancel their service. I checked in my sent box and found that I had replied to their e-mail, I had forgotten about it. I told them then that I hadn't signed up for their service and wanted them to remove my name from their system. She said that they hadn't received the e-mail. I asked her how she knew that and she said that she didn't have a record of it. I still have the sent e-mail. I tried to talk to her supervisor, but she said that her supervisor was in a meeting. I have asked her to have someone call me in the next 4 hours to have the charges removed and refunded. I have not yet been called.

I then called Qwest. The representative told me that she has received a lot of calls about that company. All that she was able to do was to remove the current charges from my bill.

I would like to see a class action against ESBI and Quest both because Quest allows companies like this to bill without prior authorization.

Bob
Layton, Utah
U.S.A.