esn direct AJ customer serviceStacy supervisor My husband bought a $999.00 coin.and it arrived after he died. I called and asked if I could return the coin and get a refund. Was told yes. So I did Scottsdale Arizona
My husband bought a $999.00 coin from ESN Direct in 2016. He died November 17,2016, before he got the coin . When I received the coin I called esn and asked if I could return it. They told me how and I did as told. I also did extra and sent the coin back signature needed for return. They have the coin but I never got the money or coin back. I called many times and talked to AJ in customer service and Stacy a supervisor. Both said the same I would get the money back. The final time I called and talked to AJ he told me he couldn't make them pay me. That is when I decided to get in touch with the AG ofNebraska. they got the same answer I got from ESN. They would pay the refund. As of yet still no refund.