Complaint Review: ESPECIALLY YOURS

I purchased a wig from Especially Yours....The wig did not look like the picture, so I contacted customer service about an exchange..At no time did the representative tell me that the wig was non refundable or exchangeable..Instead, she gave me instructions on how I can exchange the wig..I paid $6.95 to reurn the wig, and $39.97 for the purchase as well..Well I waited 2 weeks for the response about the exchange..I was only credited $3.00 to my account, and 2 customer service representatives told me that the wig was a clearance item and they will donate the wig to charity on my behalf..I could not even speak to a supervisor to see if they problem could be rectified..Instead, they dismissed me and took my money with no remorse...I will never be a customer of theirs again...Please be advised when doing business with this company...Especially Yours is a Scam!!!