Essence of Argan fraud, Internet
Ordered free sample and paid shipping. Didn't like the product, called and got an RMA to return. Returned product. Have delivery confirmation that it was received 12/12/12. Was charged $83.80 on my credit card. No refund by 1/11/13. Called and was told they could not process because my card expired, gave them the new expiration date, they said it would not process, they would issue a check on 1/14/13. 1/25/13 called again as the check still had not arrived. The check had finally been issued on 1/25/13.
1 Updates & Rebuttals
Essence of Argan
Plantation,Florida,
United States of America
Essence of Argan Customer Care
#2UPDATE Employee
Sat, February 02, 2013
Dear Madam,
Thank you for leaving a comment through ripoffreport.com. We sincerely apologize for the inconvenience this concern caused you.
The problem was between your bank and our bank where somehow the refund attempts were rejected and therefore we had to write you a check. This manual process takes time compared to doing it through our database while you are on the phone.
The check has been mailed but for us to provide its tracking details, we need to know your name. You can either call us or send us an email for faster response.
Best,
Customer Care
customerservice@essenceofargan.com