Essential Dental Solutions , Galaxy Member Benefits FAKE Company Triggered Charges FRom Phone Call with Galaxy Members Benefit Charleston Nevis, Barbados Other
1. A man with an accent called and said he was calling FROM my credit card company and had a great offer for me. They wanted to give me $200 in coupons to look at some discount package. They knew my credit card number, my address and they wanted my birthdate -- which I refused to give them. The man with a heavy accent said it didn't matter. I was then overwhelmed with a spiel at 90 mph; I couldn't get a word in -- and I couldn't understand. At the end I said "I'm not interested in that".
GMB charged my account for $1.00, then $29.90; then $19.00.
I called the company and got customer service, who told me I had to go online to cancel. The password did not work.
Then Personal Life Series charged my account for $1.50 and a few days later charged my account $59.98 Their web page has no physical address and the contact page has a missing digit in the phone number, so you can only contact them by email.
Then Unlimited Blue Rate (a long distance company located in Barbados, but giving a Maryland address on credit card charge) charged my account for $49.90 (No address on website, no answer on phone)
Then Essential Dental Solutions (has fake 800# on credit card charge) charged my account $2.95, then $49.95; then $29.95
I called GMB a second time and listened to my recorded tape. The girl agreed you couldn't understand the guy and she gave me a password for the website to go cancel -- didn't work. I emailed the customer service email to cancel and it came back.
These were all triggered by the phone call with Galaxy Member Benefits.
Sam
Sagle, Idaho
U.S.A.
3 Updates & Rebuttals
Suzy
Clearwater,Missouri,
U.S.A.
Let Us Make It Right
#4UPDATE Employee
Wed, February 20, 2008
I am a customer service manager at Galaxy Member Benefits, and I am here to make our wrongs right. A common misconception throughout the complaints I have read is that Galaxy Member Benefits contacts customers. We do not. We don't have a sales division, so we use 10-20 third-party marketing companies to contact customers and offer our membership on a trial basis. The orders are sent to us, and we review every verification recording to make sure the customer was interested (if the customer sounds confused or too hesitant, we do not allow the order to process). I am aware this does not totally pass the blame, so we have had conference calls and training classes to explain the seriousness of misleading customers.
We are also considering developing our own sales division to have more control over how customers are being contacted. If we become aware of any marketing company misleading consumers, we immediately halt sales and investigate. We have terminated agreements with marketing companies that we believe were not representing us in a fashion we desired. Previously, we were using a third-party mail house as well. They would provide us with shipping dates for all customers and we would calculate how long we allow the trial membership from that date, including time for the mail to be received.
In any case we received something back in the mail, we would cancel the customers account without billing them. We found this method to be insufficient, so we supply our own fulfillment now. We send out every welcome letter from our office now, and verify addresses before sending them. We have also updated our customer database, eliminating the chances of double billing and deleted cancellations. We do apologize for the inconvenience through our previous methods, and are more than willing to rectify any negative experiences. We have also extended our customer service hours, making it easier for customers to reach us. We are here from 9am-8pm Mon.-Fri., EST. at 1-800-974-7913.
Thank You and let us make it right,
Suzanne
Galaxy Member Benefits
Suzy
Clearwater,Missouri,
U.S.A.
Let Us Make It Right
#4UPDATE Employee
Wed, February 20, 2008
I am a customer service manager at Galaxy Member Benefits, and I am here to make our wrongs right. A common misconception throughout the complaints I have read is that Galaxy Member Benefits contacts customers. We do not. We don't have a sales division, so we use 10-20 third-party marketing companies to contact customers and offer our membership on a trial basis. The orders are sent to us, and we review every verification recording to make sure the customer was interested (if the customer sounds confused or too hesitant, we do not allow the order to process). I am aware this does not totally pass the blame, so we have had conference calls and training classes to explain the seriousness of misleading customers.
We are also considering developing our own sales division to have more control over how customers are being contacted. If we become aware of any marketing company misleading consumers, we immediately halt sales and investigate. We have terminated agreements with marketing companies that we believe were not representing us in a fashion we desired. Previously, we were using a third-party mail house as well. They would provide us with shipping dates for all customers and we would calculate how long we allow the trial membership from that date, including time for the mail to be received.
In any case we received something back in the mail, we would cancel the customers account without billing them. We found this method to be insufficient, so we supply our own fulfillment now. We send out every welcome letter from our office now, and verify addresses before sending them. We have also updated our customer database, eliminating the chances of double billing and deleted cancellations. We do apologize for the inconvenience through our previous methods, and are more than willing to rectify any negative experiences. We have also extended our customer service hours, making it easier for customers to reach us. We are here from 9am-8pm Mon.-Fri., EST. at 1-800-974-7913.
Thank You and let us make it right,
Suzanne
Galaxy Member Benefits
Suzy
Clearwater,Missouri,
U.S.A.
Let Us Make It Right
#4UPDATE Employee
Wed, February 20, 2008
I am a customer service manager at Galaxy Member Benefits, and I am here to make our wrongs right. A common misconception throughout the complaints I have read is that Galaxy Member Benefits contacts customers. We do not. We don't have a sales division, so we use 10-20 third-party marketing companies to contact customers and offer our membership on a trial basis. The orders are sent to us, and we review every verification recording to make sure the customer was interested (if the customer sounds confused or too hesitant, we do not allow the order to process). I am aware this does not totally pass the blame, so we have had conference calls and training classes to explain the seriousness of misleading customers.
We are also considering developing our own sales division to have more control over how customers are being contacted. If we become aware of any marketing company misleading consumers, we immediately halt sales and investigate. We have terminated agreements with marketing companies that we believe were not representing us in a fashion we desired. Previously, we were using a third-party mail house as well. They would provide us with shipping dates for all customers and we would calculate how long we allow the trial membership from that date, including time for the mail to be received.
In any case we received something back in the mail, we would cancel the customers account without billing them. We found this method to be insufficient, so we supply our own fulfillment now. We send out every welcome letter from our office now, and verify addresses before sending them. We have also updated our customer database, eliminating the chances of double billing and deleted cancellations. We do apologize for the inconvenience through our previous methods, and are more than willing to rectify any negative experiences. We have also extended our customer service hours, making it easier for customers to reach us. We are here from 9am-8pm Mon.-Fri., EST. at 1-800-974-7913.
Thank You and let us make it right,
Suzanne
Galaxy Member Benefits