Complaint Review: Essential Hardware

Terrible and misleading customer service policy.  I bought a Residential Irrigation pump from Essential Hardware.  When the pump did not meet the performance and product performance spec's that were publicized, I called for a Return Authorization.  

At the same time, I purchased ANOTHER, LARGER, MORE EXPENSIVE model.  I was given an RMA # for the return, and advised that I would be responsible for the return freight, (understandable), and I would get a full refund once my return was received within the 30 day written policy.

I just received notification that my return was received.....and......I was charged a 15% restocking fee!

• I bought a product based on it's published specifications.  
• The product didn't perform to it's specifications.
• I bought a larger, more expensive model, from Essential Hardware.
• I returned the underperforming model, within the stated 30 day policy, at my expense.
• I get charged a 15% restocking charge.

Not the type of customer service that one should expect.

Will not buy from Essential Hardware again.

Suggest that others consider this before buying from them.