Complaint Review: Essential Nutra

After seeing their ad on the internet, first mistake, I ordered this product.  I thought I was ordering 1 bottle and when it came in, I had 2 bottles, each different.  I then checked with my credit card company, and to my surprise, I was charged 2 different amounts, $5.97 and $5.99.  Something in my gut told me to google this company and guess what???  I wasn't surprised to see all the negative reports on this company.  I immediately tried to call this company.  The phone rang about 3 times and a recored voice came on and said that a customer service rep would be with me momentaily, guess what???  1 hour and 20 minutes later I finally hung up, some customer service huh???  

Well I called my credit card company back and their customer service rep was very helpful.  She gave me the other phone number that I have listed for all to see.  I called that number and some one answered on the 2nd ring, the guys name was Meek and he was a foreigner, that did NOT speak very good English, go figure....  This guy wanted to keep arguing with me and offering me lesser amount to keep their crap.  After about 45 minutes of repeatedly saying NO, he finally said ok he will cancel my order.   I could hear him typing and he stated that he had to give me 2 different numbers to return this crap to them.  The numbers were 16 digits long each and had to be on the box of return or they would not accept them.  I said ok and then I asked for a cancellation number for my records.  After typing for about another 5 minutes, he finally gave me 2 different numbers, these only being 6 digits long.  After all of this, I asked him who was paying to send this crap back, again, guess who???  ME thats who, he said it was the consumers responsibity to return all products.

Now this POS company charged my account twice and I received nothing but a headache and, oh yes a very BIG lesson, trust no one!!!

Buyers BEWARE!!!!