Complaint Review: Estarland

I placed an international order (I'm at Monterrey, Mexico, I live like 4-5 hrs from Texas). My order was processed on 04/10 but as today 07/24, I haven't received it. I've sent so far 13 e-mails with no answer.

During this time, I've placed 3 int'l calls to them (which is expensive to me, the cheapest call was $7.25, so I have spent near $22.00 on LD calls). On the first call they told me that unfortunately, since is an International order, no tracking number was provided... what? First they told me to wait 20 business days. I waited. Then they told me to wait 45 days. I waited. As if this wasn't enough, the guy told me to wait 2 months and a half (due date 06/25). I understand that due customs the order can get delayed but I can't believe there is no way to track the order, what if it was already lost or delivered to someone else?

Due date came with no answer from them. So I kept sending e-mails to support@estarland.com. No answer. Placed a 2nd call. Representative told me there is no ticket open for my situation, but he will leave a report. What? So what did the guy from my 1st call did about my situation? He recommend me to send a new mail to support@estarland.com directed to Dan. I sent the mail. No answer.

Waited more, kept sending mails with no answer. Placed a 3rd call on 07.14. Representative (Mitchell or Michael) told me ONCE AGAIN that he will open a report. he stated there is no info about what is going on with my order, but they will try to track it with USPS (So I wasted my money on my first 2 calls). Just to be sure this time, I asked the representative to send me an e-mail confirmation with the info he told me. He sent to me a mail (which I'm grateful since no other person answered any of my past 13 mails) in which he states that they will track my order.

So far I havent received an answer. I will wait 2 weeks more before placing a new call.

The thing that amazes me is that they take so long to track my order, what if I keep waiting 4-5 months and they'll end up telling me to wait another couple months? C'mon, my order by now should be considered lost or delivered to someone else. I was surprised they only charged $6 for the shipping and handling, however, I wouldn't mind paying $39 for s&h like on ebgames and receive my order on 3 days THATS RIGHT, on ebgames I received my international order on 3 days, so I hardly believe the order is delayed due customs, since I've received orders I placed later.

Antonio
Monterrey
Mexico