Complaint Review: eSurance Insurance

When I called to enquire about a policy with eSurance I was very specific about my needs.  I had recently moved to a state that requires specific documents from the insurance company in order to regsiter the vehicle.  I asked the sales person about getting this form immediately and was assured that would not be a problem.

After I finished paying for the policy I called customer service as instructed to get the form I needed emailed to me.  Customer service told me that they could not send me the form and it would take 3-5 business days to get it in the mail.  I explained to them that this was not going to work so I need to cancel my 20-minute old policy so I can go with a company that can send me the form I need immediately. 

I was told that in order to cancel my policy I would have to pay a fee of 6% of the yearly premium.  I stated there was no way I was going to pay this when I was lied to about the form I need and I asked to speak with a supervisor.  I got a supervisor on the phone who stated they would email me the form and then overnight the original to me so I would have it the next day.

I received an email from them with the form, I filled out my portion and sent it back.  I then got an email saying it had been mailed to me regular postal mail.  I replied stating what I was told was going to happen and this was not it.  They emailed me the form but then ignored me about it being sent overnight.  So I was lied to by the sales person AND customer service in the span of an hour after paying for my policy.  They did not send the form overnight and I am still waiting for it to come in the mail.

When I looked at the form they sent me they had changed the information I filled out on it and it is no longer accurate.  They changed my transmission type, they changed the vehicle weight and passenger limit.  So now I can't even use the form I have because it's wrong.  They also listed the wrong company as my former insurer.  I have emailed them twice about this and have not gotten a response.

I was told Massachusetts has a law stating I have 3 days to cancel anything if I am disatisfied and yet the company will not work with me.  This is the worst experience I have ever had with an insurance compnany in my life and would not reccomed them to anyone.  I don't even want to do business with them but it appears I am trapped in a policy I don't want with a terrible company.