Complaint Review: esurance internet bait and switch

I had the same insurance company for more than 6 years. Shopped around the internet, got a nice quote from esurance, paid by internet, set up auto pay. All was good until I received an email asking for my previous insurance history. I emailed the document twice to esuarance before they found it, AFTER insisting on a conference call with previous company.

Get this- we confirm continuous coverage for the last 6 years except for..... GRRR...the last two days while I switched from my old company to esurance!!

So according to esurance, I now do not qualify for the continuous coverage discount originally agreed to and my rate went from $ 135 per month to $175 per month for a 1995 Ford explorer valued at $1200. 

Then I get an email saying I requested the policy change:

Info About Your Policy
We've made the changes you requested to your Esurancepolicy.If you'd like to review your policy or make any additional updates, simply log into your policy anytime using your email address and password.Thanks for being an Esurance policyholder!Sincerely,The Esurance Customer Service Team