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  • Report:  #848226

Complaint Review: eTax.com

eTax.com eTax.com advertises free Federal Income Tax filing. HOWEVER, there is a tab about services that contains their fee schedule. If you submit tax information and elect to have your refund direct deposite Internet, Internet

  • Reported By:
    Cheryl — Tallahassee Florida United States of America
  • Submitted:
    Sat, March 03, 2012
  • Updated:
    Sat, March 03, 2012
  • eTax.com
    Internet
    United States of America
  • Phone:
    8509801522
  • Category:

eTax.com advertises FREE income tax filing and direct deposit of refunds. HOWEVER, there is a tab on that home page that reveals their actual fee schedule for preparation of tax forms; Randging from a free one to deluxe and premium packages. Apparently, you have no way of knowing that you do not qualify for a FREE filing until the entire return is completed. I am receiving Social Security and had one wage statement; No deductions or special forms. At the end of the return, a screen offered a Deluxe filing package and asked me how I wanted to pay for it. Since I was still under the impression that this was a free filing, I hit continue to skip that step. eTax then charged me $29.95 for a "Deluxe" return preparation and another $65 to have that fee deducted from my refund. This is unconscionable business practice. I believe that the web site is intentionally misleading and confusing for the user.

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