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Ethos Apartment Homes | Sherman Residential An great looking apartment that makes up for it with the most inept and incompetent management Austin Texas
The apartments, in terms of the space, location and cost, are great, but you get what you pay for - management is horrendous, but don't expect Sherman Residential (The Property Management Company) to be of any assistance. After refusal by the site manager, Sarah Martinez, to address numerous managerial issues as well as meeting to discuss them, I provided Regional Manager, Tanya Morales, a detailed, factual and evidence-based list of numerous, ongoing problems caused by management. They are as follows (keep in mind, this is only over a four-month period:
Likewise, just this past week, the apartments simultaneously booked two separate birthday parties in the crowd area, infuriating two other residents; likewise, last month an infuriated new resident complained to me (while I was waiting for a package for 45 minutes when I was told it was ready) that they'd been waiting for hours for a staff member to move in when having to pay movers by the hour. These, again, are simply what I have recorded evidence of for the past FOUR months along with some further items that I have seen.
Sherman Residential's Tanya Morales, upon receiving the official complaint claimed that she would act quickly (over the phone) only to acknowledge verbally three of the items mentioned above - likely to avoid legal and liability problems cause by the company's absolute and endless incompetence.
If I were you, despite how wonderful the place looks, I would look place else. It is not worth the daily headaches and effort to attempt to both be a resident and your own manger.