Complaint Review: Comcast Etour And Travel

ETourandTravel called my house offering me a great deal on a vacation package to Orlando and New Smyrna Beach, Florida. I had been thinking of going to Florida for our family vacation this year, and since the package sounded so great, I bought it, unfortunately. I charged $796.00 on my Visa to pay for this 'great deal'.

Robert, the guy who sold me the package, promised suites with kitchens and balconies. I double checked this with him due to the fact that there were 5 adults and 5 children going. I told him that we like to cook in on our vacations and that since we were taking 5 chidren, we really couldn't afford to eat out 3 meals a day. Robert promised me that we would get suites with full kitchens.

Also, he told me that if we book our reservations at least 30 days in advance, there would be no problem getting a reservation.....which turned out to be false also.

I called to book our reservations today for May 22nd, and much to my dismay, they could not accomodate me. Furthermore, they told me that I could not have suites, as Robert had promised.....I was to be given 2 standard rooms with no kitchens.

I cancelled the entire reservation! I would never do business with this company again. I spoke with the manager, which was a waste of my time.

Please, please, do not EVER do business with this company, as they are extremely deceptive. They use the old 'bait and switch' game, which I had no problem letting them know about.

I'm just waiting to see how long it takes this dishonest company to return my money!

Regards,
A very dissatisfied customer

Carole
Nashville, Tennessee
U.S.A.