Euro Port Parts EOC PartsQ&E Auto Parts Almost Scammed out of my money
Needed a part for my car searched Google and found Euro Port Parts www.europortparts.com
Placed the order for my part all via web ( didn't call their toll free number) Paid for my part and received a confirmation email shortly after that my order was placed.
after 2 weeks and still no package from Euro Port Parts I went back to their site to check on tracking of my shipment. Could never get the site show me any tracking information even though there is a tracking page where you can enter your order number to track. I would get an error message every time.
I then tried emailing their customer support to check on my order, I probably sent 4 emails over the next few weeks- none of the emails were answered. I also tried calling their toll free numbers on their site( They have two) 1-800-884-1090 and 1-800-618-9592. The second number connects you to a vacation sweepstakes company that tries to get you to take a free cruise to the bahamas, or on other tries wlaks you through a bunch of questions about your age etc. to qualify for a free 100.00 voucher for WalMart. The first Toll Free number just rings and rings- probably calling both over twenty times and at different times of the day but never once got through to anyone at Euro Port Parts.
After alomost giving up on ever getting my money back I decided to dedicate most of the day to really digging into this. After hours of online research I found out that Euro Port Parts was somehow conected to EOC Parts and Q&E Auto Parts. I found a real numebr for Q&E parts and reached a man there named Javier Anez. He agreed to refund my money. He said it should be in my account in 72 hours. We'll see. But at leats now I know who these people are. The Euro Port Parts website needs to be shut down or fixed immediately- there is no way for consumers shopping there to get in touch with the company. During my searches I found multiple people who were out much more money than myself and couldn't find these guys.
If your looking for Auto Parts don't shop with EOC, Q&E or especially Euro Port Parts as they have very shady business practices. I really hope with the growing internet businesses that there are agencies policing these companies and making sure that just like the good old Brick and mortar businesses that these new internet stores are folowing the law and providing the public with ways to get customer service.