Complaint Review: Event Ticket Sales

I called the Gennesse Theater to purchase tickets to see the Temptations. I stated that I wanted to buy 4 seats in a certain section.

I was told the total for 4 tickets which were on the Gennesse Theater website for $50 a ticket was $456.00.

I questioned why are the tickets so expensive when it states its only $50 per ticket?

I was told that there is a service fee for each ticket and $15 shipping for each ticket.

I said can I come pick those tickets up since I only live 3 mins away?

I was told no!!!  I was told that I would receive the tickets in 4 to 7 business days. 

It has been 10 days and I still haven't received my tickets. 

I called the number that was emailed to me from this Event Ticket Sales Llc website

Asking when will I receive my tickets. The girl on the phone had no clue!!! I asked to speak to her supervisor and I was put on hold for like 3 mins.

When someone finally answered it sound like the same girl.

The girl stated her name is Abigail.

And she didn't know when I would receive my tickets. 

However she was very sure that I would get them before the concert. 

I asked her to just give me a refund and she said there is no refund all sales are final.

I told her that they were fraudulent and I didn't feel comfortable doing business with her. 

I asked her does she work for the Gennesse Theater?

She told me no!

I said to her I'm confused!

I dialed the number to the Theater and somehow they ended up on the phone.

I asked her for her complete name and her ext

She refused to give me her last name or the ext where she can be reached. 

I told her I was gonna report her to the BBB.

I will be calling my credit card company and disputing this charge!!!!