Complaint Review: Evercom Correctional Billing Services

I made a payment and correctional billing service took the money out of my checking account but never took the block off my phone. I called and talk to a cusomer service person and they told me that they rejected the visa check card.

So I called the bank and they gave me a confromation number. I called correctional billing services back and the told me that they will not unblock my line because I used my parents card. I asked for a refund and they told me that it might take 72 hours and if the money is not refunded than I have to go to the bank get a bank statement fax it to them to show proof that they took my money.

I than ASKED TO SPEAK TO A SUPERVISOR and the put me on hold for an hour and than close. I never got to talk to a supervisor.

Sarah
Racho Santa Margarita, California
U.S.A.