Everdry Western NY Horrible, rip-off, unprofessional, unreliable in Rochester, New York
The work itself was done well. I have had major problems with the service afterwards. Their billing reminders for contract renewal is non-existent. The only time I was ever able to renew was when I got a phone call, which was hit or miss. No invoice in the mail. I found this out after the sump pump they installed broke after 5 years; 1 inch of water in the basement. This was on Wednesday the 26th. When called to inquire about this I was treated like a criminal. You all are the same, you only pay when something goes wrong. For the record I have an 800 credit score and pay all my bills as long as I get them. A service appt. was finally made for Friday morning. No call no show, after leaving several messages, was able to get a new time of 2pm, no call no show. Was able to reach someone through the office and get a new time of 4:30. Had to get my mother to come stay at the house waiting for them. No call no show. Eventually got a hold of the driver who sounded as if he was calling from a bar, who informed my mother that he was on his break and would be there by 5:30. No call, showed up at 6, left at 6:15. Still trying to sort out the service contract.
2 Updates & Rebuttals
Ramjet
Somewhere,Michigan,
U.S.A.
A satisfied customer
#3Consumer Comment
Tue, December 06, 2011
We have also had excellent results from our Everdry experience. It was installed over 15 years ago and have had a few sump pumps replaced free. We pay the service contract every year. I believe it's about $40.00 per year - yes $40.00, a mere pittance for the service we have received.
This summer we had a serious amount of rain and we started getting a little water seepage through cracks in our basement floor for the first time. They sent a crew out and spent a whole day jack hammering finger drains in the floor, they dug them, placed drain tiles in them with gravel and patched them expertly with concrete. It solved the problem and there was absolutely no charge at all. The crew was friendly, helpful and effective.
I would recommend them to anyone and have. An excellent company in my experience.
No, I do not work for them or anyone like them. I'm just a happy customer.
francine.huff
New York,USA
Good Everdry Service Experience
#3Consumer Comment
Tue, December 06, 2011
I'm very sorry to hear you've had trouble with the folks at Everdry... however it's hard to believe we are talking about the same company. I've had a few sump pumps replaced now for free, which are covered under my warranty. The service department has been very kind to me and have always shown up for our scheduled service appointments.
I'm certain not every single customer is going to be please with Everdry, but based on my experience, they have proven to be an honest, friendly company, who has stood behind their system and their warranty, and for that I'm grateful.