Complaint Review: EVO Merchant Services51

We were contacted by another service provider with a better rate on 9/15/13 about switching our account to them. The new company said they would notify EVO that we were switching. On 9/26/13 I received an angry phone call from Andra Carley (out of Montreal, Canada) saying that they would match any offer from any other carrier and why had we not given her a chance to match the rate. I asked why they would not just give us the new rates instead of having to wait for someone to make a better offer. I said we had already agreed to switch.

We left town the next day and were gone for 7 weeks. I noticed on my bank records that I was still getting charged monthly and annual charges from EVO. We were charged a total of $535.19 over a 5 month period for services we did not receive or want.

I called EVO on 2/12/14 and talked to Andra Carley. She informed me that she had tried to call me six times after our initial conversation of 9/26/13. In the next breath she says that EVO was not notified that we were terminating business with them. I asked if she did not know we were terminating, how did she know to call me on 9/26/13. She then said that our termination has to be written and they don't take the written notification from another provider as a termination notice. I then asked her why she terminated our contract with our previous provider when we signed up with EVO. She had no answer for that one. When I said I wanted the $535.19 in fraudulent charges reversed and re-deposited into our checking account she rudely replied that was not going to happen because we did not properly terminate our service.

Merchants beware! Anytime you get a call from a company wanting you to switch they are probably just a bunch of scammers just like EVO. We are switching back to either COSTCO, USAA, or our local bank.