Complaint Review: EVO Payments International

Had dreams of creating a wood carving business for extra income. Started a merchant card processor to help manage payments. The salesman assured me the only charges would be a calculated percntage of the income. Sounded great.

Got the equipment and tried to install. Numerous attempts with their help didn't change anything. I only had two transactions from my wife's card for $.11 each. They had to be processed by key pad. I then chaged to an Iphone and asked for new software. This was never provided to me.

I was unaware that EVO was charging my bank account each month a monthly fee. In 5 months they charged me $236.00 including $30 for supplies. I would have caught this action if they had sent me a monthly statement like they said they would. No transactions - no statements...ok

I then contacted the company for resolution. They agreed to refund $30 for supplies. Said a decision would happen after the 15th of the following month. I also faxed a cancellation of account to them at the same time.

Called after seeing nothing refunded. New rep. said the following rep started nothing and had no reference to our previous communications. Today I was charged another $54 on a monthly ACH. To date the equipment does not work and they failed to follow through with anything.

Being a retired Vietnam veteran trying to earn a little extra income, this company is one to avoid. NEVER trust what they are saying.