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  • Report:  #1494021

Complaint Review: Evolve Vacation Rental Network Inc.

Evolve Vacation Rental Network, Inc. Refused to refund my money during a COVID-19 pandemic that has forced us to cancel trip Denver Colorado

  • Reported By:
    Michael — Ocean City MD United States
  • Submitted:
    Tue, April 14, 2020
  • Updated:
    Wed, April 15, 2020

I made several attempts to request a refund both phone and email but the company is unwilling to to refund money for a vacation rental during COVID-19 stating there is no exception to their policy on the VRBO site.

VRBO SITE SAYS THE FOLLOWING:

Cancellation policy

  • You may cancel your booking at any time, however all amounts paid are non-refundable. Evolve is not authorized to make exceptions to these terms.
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