Complaint Review: examcollection

Problem:

I bought access for 1 Month (45 Dollars), and the company is bound to get me three months with free (135 Dollars), or if I want to cancel have to pay more 59 Dollars.

On the site do not have this information clearly, because in 2014 I made the purchase in the same way and I could cancel, however now I'm not getting cancel.

I paid $ 45 for one month of access, want to pay only for what I hired, however the company is forcing me to buy another 2 months !!!

OR pay more 59 $ to cancel, than 1 Month is 45 $ + 59 $ = 104 $ for month !!! ??? , this policy is not clear on this site, that is not correct.

Email 1  Client to Examcollection

Hi,


I requested the cancellation of my MONTHLY access, however this being
charged $ 59.99 for cancellation.

I do not bought ANNUAL access, I bought access MONTHLY, and I want to
cancel.

I paid for services for one month, and do not want the service for 3 months
!!!! much less for 12 months !!!

I 2014 I bought access for 1 month, and I made the cancellation normally
and was not charged anything to cancel !!!


Thanks.



Step 2

Thank you for completing the Step1 in the subscription cancellation process.

- A subscription cancellation link will be available in your login once
the minimum duration is reached. Please check back when this period, which
ends on Jun 20,15, is over.
- Please note that the minimum duration to cancel the subscription is 3
months. Please read our billing policy here
<http://www.examcollection.com/billing_policy.html>.
- If you want to cancel your Subscription immediately then you will need
to pay a one time handling fees for 59.99$. Click Here to Pay Now
<http://www.examcollection.com/cart.html?act=add_checkout&vp=none&page_source=checkout&id=10323>



*Invoice Number:*#2816694*Invoice Date:*Mar 20,15*Billed To:*Ricardo Pinto
155 alphonse Lacousiere 1 418 997 2512
Quebec
QUEBEC G1M 3w7 CA*Note:*The charges on your Credit/Debit Card Statement
will appear as paid to Certplex Ltd.
*Description** Quantity**Price*Unlimited Access to Premium Files: Monthly
Subscription Premium VCE1 @ $69.99$69.99*Discount:**$24.50**Total
**$45.49**Balance
Due **$0.00*

*Thank you for purchasing your Certification Training resources from
Examcollection.com!*



http://www.examcollection.com/
Subsidiary of Certplex Ltd.

Email 2 - Examcollection to client

Hello,

Our policy has been changed now. According to which minimum subscription period for monthly subscription is 3 months. 
You cannot cancel monthly subscription before 3 months.
If you want to do so then you need to pay cancellation charges of 59.99$

-- 
We offer VCE files only to run those files you need to buy VCE simulator separately.
Steven
ExamCollection Support
support@Examcollection.com 

Email 3 -  client to Examcollection