Excel Dental Fraudulent Billing Practices/Charging for Services that were not done Carlsbad California
Dr. Lapsi overcharged me for procedures totaling over $1,500 when reviewed by an independent dentist hired by the insurance company. The insurance company is requesting Dr. Lapsi's office to adjust their records for our account. Dr. Lapsi's office changed items that they were billing for, created fake dental codes for fraudulent billing purposes, charged for services that the independent dentist determined were not completed by the dentist and charged for items that were to be covered by the insurance. When I requested receipts, my requests were denied until I filed a formal grievance, which forced them to provide those records. Also, when I requested the dentist review the charges, his office flat out refused. I am now filing a formal complaint with the board of dentists now that I have the review in from Delta Dental showing from the independent review dentist that Dr. Lapsi's office overcharged and made extreme billing errors in their favor.