Complaint Review: Excel Heating & Air Inc.

On or about June 1, 2016, we purchased a Standard AC unit for our 2nd story. We paid Mr. Huff over $6k for the unit. The unit had a warranty. Within 6 weeks of the initial installation, the AC unit flooded our upstairs causing substantial damage to our ceilings, crown molding, etc. Mr. Huff allegedly "corrected" the problem, but refused to remit payment for any property damage caused by the defective product. The week of September 18, 2017, once again the AC unit began to flood our 2nd story. Mr. Huff was contacted.

He came to the property and "blew out the line" stating it was solely a plumbing problem. As of October 3, 2017, we still were experiencing water pooling in the attic and draining out of the ceiling. First, we had a plumber inspect the plumbing. No plumbing issues were discovered. Next, we had Southern Comfort come to look at the unit. The man only took pictures and documented via invoice the cost of repair for the AC unit to make it stop leaking. Then, Mr. Huff came by. He installed a P-drain/trap, stated he didn't understand why my AC kept flooding my house, said he had not experienced this before, and then left.

As water was still pooling in my ceiling, I then contacted Gentry Air Conditioning, Inc. They made corrections and stopped the flooding.  Yesterday, Mr. Huff had his "installer" come out and work on the AC unit again. Mr. Huff's installer acknowledged that he, personally, would find the flooding unacceptable and would be upset. Afterward, when we asked Mr. Huff if he would pay for the deductible for our insurance, he said he didn't know "who all had touched the unit and wasn't responsible for anything." He went further to state he would not pay for any property damage and hung up on my husband and I.