Complaint Review: Excel Loss Mitigation

I have fallen behind on my mortgage.This company somehow got my phone number and was offering me a loan modification. I sent them all my information and the
$1498 dollar fee after I dealt with a nice man named Larry. He was very reassuring and explained how the whole process worked. He said I was a great candidate for a loan modification.

This was in early January. It is March now and I can't get anyone from this company to speak with me! I have called 20 times or more. I have E-Mailed through the web site. I have gotten no response whatsoever! I am beyond frustrated!

I am not going to call this company a scam. However, I have never dealt with a company that was so terrible with customer service.I spoke to my mortgage company and they don't ackgnowledge any negotiation about modfying my Loan!

Excel Offers a Money back guarentee on their website as well as outstanding customer support.

Now when I call, I get a recording that says " the mail box is full". I am dealing with my mortgager direct from now on. What about my $1498 and all of my personal information out there?

I could become homeless dealing with a company like this!

Michael
Aurora, Colorado
U.S.A.