Excel Telecommunications/ Paging ripoff, did not send written contract/ terms & agreement/ overcharging, unstisfactory service Phoenix Arizona
I had ordered 2 two-way pagers over the phone. They charged me $187.38 full payment for 2 pagers which I paid with with a credit card.
The service, they said is $17.95 per month per pager plus tax. I agreed to that and only that which I would pay monthly. I am now being charged my regular monthly payment, tax, and on top of that, a monthly installment fee which I never agreed to pay & which I don't even know what it is for.
Representatives I have spoken to said that I have 3 more monthly installments of $10.82 per pager. They have said that this was included in the contract which thay have never sent me a copy of. I have called them twice asking for an explanation about this and nobody has ever given me a clear explantion & I still haven't received the copy of the terms & agreement that I have requested.
I need to get out of this contract or they should do something about this. Something definitely needs to be done to correct this erroneous business practice.
Rho
Vallejo, California
U.S.A.