Complaint Review: Ben Hur Moving And Storage

Do not use Excell Moving and Storage for your moving needs. They are liars!

Here are some issues that we had with them:
1. They said they did not broker the move and the company used their own trucks. They brokered our move to Ben Hur Moving and Storage.
2. Their contract states that they will contact the customer a few days after the items are picked up to give the final bill of lading (final weight of shipment). In fact they didn't and we are still waiting for the paperwork.
3. Not one person from Excell Moving and Storage was able to answer our questions and denied responsibility and accountability after repeated phone calls. When we did speak with the "General Manager" Patrick Sullivan, he said it was not their fault and that all blame should be placed with Ben Hur Moving and Storage. They were only responsible for finding us movers.

Be careful about picking your movers!

Joan
Woodridge, Illinois
U.S.A.