Complaint Review: Excella Card Holder Services

 It has been over three months since April 14,2016 the excella debit card holder services failed to send my replacement card . when i had called my card to check the balance it was below the amount i had originally had it and i had checked with my transactions and noticed there were unauthorized transactions on my account. So, i had called the company and they gave me a run around telling me their sorry for the inconvenience and if there were a pay o matic near me to get a new card no charge but in Florida theres no such thing and asked me when i had mad the report and i had told them April 14,2016 and they had told me that they was going to send a new card within 7-10 business days but, o had to fax them my information to verify that it was me on the account. I had to waste alot of money to fax my information over 5 times because this company gave me all sorts of different numbers from different representatives and still failed all 4 times to send me a new card. I feel this company is very unreliable they have no other options for you to get your money and always try to blame it on the Postal Services saying and i made a report to the postal services and they said there was no issue. When you try to call to speak to a manager , they tell you that they can't do it. Still now i haven't received the card til this date and they failed again to send a card because they were saying that they were going to waived my 7.95 fee for the replacement card and still no card. I have bills to pay and no card in the mail. They are holding on to my money .