Excellence Auto Direct Illegal Business Practices EULESS Tx
I would like your help in looking into a company that does business in your city. Excellence Auto Direct. The are clearing the codes off of cars before selling them. I helped my daughter buy a car from them. I test drove it. There were no lights on. A few days after buying the car , the Air Bag Light came on, the Tire Pressure light came on, the speedometer wasn't acting right. Today I had the car throughly checked out by another dealership, Toyota of Richardson. I have attached their report. The Technician stated that the Air Bag literally came off in his hand.
Now the whole steering wheel and air bag has to be replaced. The Speedometer is also not working right and has to be replaced. And the pan the protects the engine underneath also has to be replaced. This adds up to almost 3600.00 in safety repairs. This was clearly hidden from us. There is no way the codes cleared themselves. My daughter could have really been hurt had she been in an accident with the Air Bag improperly installed. Please open an investigation into this. I don't want someone hurt because they are trying to make a quick Buck. Excellence Auto Direct - Owner Matt Riahi 817-952-7277 Thank you for your time. Rebecca Neirynck
2 Updates & Rebuttals
James
Dallas,Texas,
United States
Sold me a lemon with a Garbage Warranty
#3Consumer Comment
Mon, July 13, 2020
Excellence Auto sold me an 2014 Infiniti Q50 with $3200 5year 120K RedShield warranty $0 deductible bumper to bumper. The warranty has covered nothing that was in contract or covered any repair. I have made numerous complaints to Excellence Auto, they have been very empathetic as they stated they dropped their contract with redshield due to all the Complaints from other consumers.
I asked multiple times for a refund or to cover repairs. They said they will take care of my problems and never return my calls again. They sold me a junk warranty, knew it was trash, still sold it to me anyways. I've spent $6K in repairs and rentaL car services and not $1 has been covered by the bumper to bumper warranty.
The Dog
United StatesI'm Impressed With Your COMMON SENSE!
#3Consumer Comment
Fri, December 07, 2018
Why on earth would you buy the car and then have it checked out AFTER you bought it??? Secondly, why would you even consider taking a car to ANY new car dealer for service or check out when EVERYBODY knows about the price gouging and poor customer service at s dealership? If you bought this thing AS IS, then you have no warranty and you bought it with whatever problems it has. This FACT would have been explained to you in the Buyer's Guide affixed to the window and you would have signed a disclosure sheet indicating YOU knew it was an AS IS purchase and YOU understood there was no warranty. I'll bet you didn't even bother to READ what you were signing!!! Like I said, am I ever impressed!!!