Excellence Auto Direct They have not fixed my heat in a infinty qx56 truck i purchased from them, nor replaced they floor mat as promised. This is all in the memo section on the check they cashed from me. Addison Texas
I purchased a infinity qx56 suv from them back in October 2015. I informed the man that sold me the suv that the floor matt was missing & the brakes went out on me & that the heat was not working. And that the tires had nails in them. I was asked to bring the suv back up there only to arrive & was told the man to fix these things were not in. Each time i contacted the saleman i kept getting the run around. So in December 2015 i went there again to only be told they fired that sales person because he had done simiular things to other car buyers to get the sale. In other words he was lying to us all. I was also told that day that i owe them $1000 for down payment & until i pay them they were going to give me the tags for my vehicle. So i wrote a check out & put in the memo what they promised they would fix. The owner said he would take care of it because that sales person made simiular promises to other purchasers. However, he only purchased 1 tire. When i call he now gives me the run around. Even though they have cashed the check they have not held up to their promise.