Complaint Review: Exclusive Rewards

I joined ExclusiveRewards.com on 12/29/04. When I joined I was told I would receive an IBM ThinkPad G41 2881 laptop after I accepted offers from 6 sponsors. In fact, I was told the laptop was reserved for me.

I bought services and goods from 6 sponsors as required. When I went to fill out the gift redemption form, the laptop was not in the list of gifts to redeem. I emailed customer service and was told they were aware that the laptop was not on the list and that I could still receive it. I was instructed to select a gift, cross it out and write in the laptop, then mail in the form.

I did this. However, I did not receive the laptop but the gift (a $500 check) that I crossed out. I contacted them again and was told to return the check and the laptop would be sent to me in 4-6 weeks. Rather than go through this hassle and have to wait another 4-6 weeks I kept the check.

I feel they did this on purpose to avoid sending me the laptop. They should not be allowed to promise gifts they are unwilling to send.

Fran
Johnson City, New York
U.S.A.