Complaint Review: Expedia

After spending weeks on Expedia.com trying to find the right deal, I came across a "deal of the day" for an all inclusive resort with airfare.  The total online was $1,966.78, but I had questions, I wasn't sure if shuttle service was included, so I decided to call a representative with expedia.

After the whirlwind of a phone call and confirming with representative on the other line that shuttle service from the airport was included I booked our first vacation in 25 years.

My credit card was actually charged $2933.  I had some personal things going on so it didn't click that this price was not quite right for a few days. 

I decided to call Expedia just to get the break down of my vacation, I thought maybe there were fees and taxes I didn't know about.  When the representative told me there was something wrong with deal and that he was going to have to transfer me to higher level, I immediately knew something was wrong.  The representative could see on the computer the amount that I was talking about ($1966.78) but couldn't do anything about it.

Each representative was very friendly and aplogized for what was happening, but in the end couldn't do anything and had to transfer us to "corporate."  Each time we were told corporate would need to "listen" to the recording of that day and they will call me in 7 days.  No call, we called, then were told wait another 48 to 72 hours, a week went by, still no call from corporate.  So I called again fourteen days later. 

After holding for another hour plus, (mind you, each representative still very polite and helping as much as possible.)  I finally got to talk to corporate. 

The representative on the other line told me they did get a hold of the recording and it stated that I agreed to $2933 charge.  When asked if I could listen to the recording, she stated that can only be done with a court order.  When I asked about the recording about the shuttle service she told me that the documentation did not show anything about the shuttle service.  Then I asked her, but I thought you listened to the recording, and she stated that it was documentation from another department. 

At that point she didn't want to hear anything else I had to say and was pretty firm about this is the end of the line.

I don't understand why corporate never could call us back and I don't understand why there is a price differene from the expedia.com nd speaking with a representative.  Also, if they can see the price for that day on their end, they should honor this price and not jack up the price.