Expedia.com / Something to think about Bellevue Washington
I booked a hotel in Nashville through Expedia. We turned in early and within a couple of min had bed bugs crawling all over our bodies. First and hopefully my last experience. The hotel was totally booked and had no other room available. Expedia refused to find us other accommodations or issue a refund. I found another hotel myself and it was 100% wrong for a billion dollar company to keep my money. I guess they need it that bad!
1 Updates & Rebuttals
James
Cedartown,Georgia,
Update Expedia provided a full refund
#2Author of original report
Wed, May 22, 2013
Update Expedia provided a full refund through a complaint with the BBB. It would seem it would have been better customer friendlier to have reached a compromise the day of the problem. Thanks