EXPEDIA.COM UNABLE TO RECOGNIZE A MISTAKE IN FAVOR OF A CUSTOMER Internet
I purchased plane tickets from Expedia via an agent on January 1st/2015. The tickets were for my daughter (her last name is hyphenated and includes mine) and I. The call tooks about 2 hours and concluded with the reservation and the charge to my credit card (which is under my name and last name). My ticket was misspelled by missing one letter. Now, I can not use the tickets due to the incorrect name. My credit card was charged with the correct spelling of my name. I do recognize my error of not having checked the e-mail within 24 hours but I did check that my credit card was charged appropriately. This gave me a sense that all the transaction was done correctly. I have called tiredless and sepnt hours on the phone receiving NO help other than-we will call you back. I was even treated with loud voice and sarcasm by a corporate customer service person (TL) on 4/22/2015. My problem despite multiple calls have not been solved.
1 Updates & Rebuttals
Robert
Irvine,California,
USA
What?
#2Consumer Comment
Fri, April 24, 2015
First of all I am a bit confused as to what sort of trip caused you to be on the phone for 2..that is TWO hours to book it. Next, since you obviously have access to a computer why did you not do this on-line yourself. Then on-top of that after spending 2 hours to book this trip, you took the time to check your credit card but failed to spend the extra 2 minutes to look at the itinerary. Just how does checking your credit card statement show that the transaction was done correctly? What if during the entire time you were saying you wanted to go to Portland Oregon and the entire time the agent thought you wanted to go to Portland Maine? Is that on your credit card statement?
Something just doesn't make sense.
But regardless of this are you sure you can't use the ticket? Admitidly since you didn't buy the ticket directly from the airline(which is what I always suggest), the airline is very unlikely to assist you. However, did you contact the airline to see if the single character will be an issue? SOMETIMES they will make allowances for a typo if it is obvious it is the same person. It is also easier to sometimes get this handled for a domestic flight than International.
You keep saying you are calling them. Again, you obviously have access to a computer so have you also tried to e-mail them giving them your story?