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  • Report:  #1235225

Complaint Review: Expedia

Expedia Provided a confirmed rate for two rooms but never disclosed that the hotel had a mandatory resort fee that would be added to my bill at checkout. Internet

  • Reported By:
    Randy — Yorba Linda California USA
  • Submitted:
    Fri, June 12, 2015
  • Updated:
    Fri, June 12, 2015

I made a reservation for two rooms at the Las Vegas Westgate hotel on June 3, 2015. I was quoted a price of $132.84 for a one night stay on June 8, 2015 checkout on June 9, 2015. It was clearly stated that the $14.99 fee was not refundable and that the room rates listed are for double-occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.

It did not disclose the the hotel has a mandatory $22 resort fee plus tax ($24.64) in any of the paperwork sent to me. It did disclose that the rates were Monday, June 8, 2015 $32.96 and tax recovery charges and service fees: of $66.92 for a total of $132.84.

If your given a price for something it needs to include the entire cost not just what they want to tell you. I belive either the hotel owes me a refund of Expedia for not disclosing this charge.

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