Complaint Review: EXPEDIA

On April 7th, 2019 I booked on the Expedia website airline tickets for six people, 4 adults and two children ages 5 and 1 years old leaving from LGA to Bush airport, Texas. Also booked at the same time was a car rental a Van from Enterprise Rent A Car. I entered my credit card and received a confirmation Email from Expedia for $1,396.43.

Now on May 8th I went online to view my credit card statement and notice there was an additional $583.20 added onto my credit card statement by Expedia. I then immediately went onto the Expedia website and saw the same statement for the same amount charged of $1,396.43. When contacted by an Expedia service representative Lisa Radford, she mentioned my new total was $1,979.63.

The rationale their platform failed to price and charge for the children even though everyone had received a seating assignment by the airline carrier. As I disputed this charge stating I'm not responsible for their system error, they threatened to cancel our trip if we don't pay the full amount. 

Both the Carrier and the Rental Car Company have confirm we are still in their system and have confirm seat assignments for our travel on July 5th returning on July 8th. 

I have proof of the orginal confirmation Email from April 7th and the print out on May 8th reflecting the price of $1,396.43. Now everything has been changed to $1,979.63. Never once did I received a message or notification that there was a price change or error detected. Expedia just charged the credit card for $583.20.

Capital One has subsequently cancelled the additional charge of $583.20 but Expedia is still stating they will cancel trip if not paid. This has been a very stressful experience and not sure what recourse is available to us.

Vern

a.k.a.  GranPaPa