Experian Credit Tracker Superviser name Ruby I was lied to by a experian representative to get me to spend money on something that i did not want. Nationwide
Hello I had an account with Experian and was advised that my 14.95 monthly fee was due and that experian was unable to process the 14.95 monthly charge. I explained to the representative that i simply wanted to cancell this account.
The representative advised me that there was a new account reporting on my credit report. I expalined that this was a issue because I had not authorised any new accounts on my credit report. Can I know please who is the new account reporting on my credit report? yes the representative stated, pay the 14.95 log into your account and you will be able to identify , who the new account is on your credit report. Ok fine I advised take the 14.95 off of my debit card and advise me , who is reporting on my credit report. The agent collected the 14.95 off of my card. I went into the experian web sight while i was on the phone with the agent. I do not see a new account reporting on the experian credit report, I advised. That is because it is only reporting on your equifax and tran union credit report. If you want to view them you need to pay another 32.95 on top of the 14.95 that you already paid. No im not going to do that , i expalined just go ahead and cancell the account. I will go ahead and pull the other 2 reports for you for 14.95 if you wish, then you can see who the new company is reporting on your credit report. Ok fine , go ahead and take the additional 14.95 off of my credit card and advise me of who the new company is reporting on my credit report. The agent collected the 14.95 while i was on the telephone and pulled the trans union and equifax reports. I still do not see any new accounts reporting on this credit report, can you help me out here. Mr williams i apologise , there's no new account reporting on your credit report. Please forgive my mistake. No problem mam , can you credit me back the 29.90 that you just took from my account? Sorry Mr Williams we can not refund you even if we lied to you. Please except htis apology in lieu of your 30.00 dollars and have a great day. The agent disconected the call. I called back spoke with a Supervisor named Ruby , she supported the representative, Experian will not refund your money back to you , even when we lie to accumalte the money. mam do you know that lying over the phone to collect a credit card payment can be considered wire and trasfer fruad. Experian protects us from the law when we lie to our customers Mrs. Ruby the Supervisor stated before hanging up on me.
Experian is a company that manage the credit file of millions of americans, to allow experian agents to participate in fraudulant practices to collect money by credit card over the telephone, is going to create a much greater issue if we allow these small inpropriaties to go unaddressed.