Complaint Review: Experian

Looking up your credit score? The Experian home page offers to let you view your credit report for $1, but you must cancel within 7 days or you start building up recurring charges.

After you take the time fill out their forms and process payment for the $1, ALL THEY SHOW YOU IS YOUR HISTORY, NOT YOUR SCORE.

BUT, conveniently, there is an option one click away to view all 3 of your scores for what I thought I remembered was $14.95. There is a charge for $32.95 on my bill for that day. If you use them, double check their posted rate as if it is lower, you may get billed or $32.95.

I forgot to cancel. I was 5 days too late and got hit with the charge, 17.95. If it were my company I would refund the $17.95 because the customer did not login and use the service. But they responded with this:

When you submitted your order at ExperianDirect.com on March 12, 2013, you agreed to the Terms and Conditions of our offer, part of which states that:
 
"If for any reason you are not satisfied, you can cancel at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a prorated refund of any portion of your current month's paid membership fee."

Pretty quick and prepared response. Do you think they get that request to cancel a lot?? I thought by law customers were able to access their credit scores? Either way, as a marketing professional myself, this is obvious manipulation that makes me sick. They need to figure out a better way to monetize their service than by relying on people to give in to the manipulation and forgetting to cancel. F*ck You Experian.