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  • Report:  #565174

Complaint Review: Experian Free Credit Report

Experian Free Credit Report "Free Credit Report" is bogus. They charge you and don't reveal the charges beforehand! Internet

  • Reported By:
    aspey — Pasadena California United States of America
  • Submitted:
    Sat, February 06, 2010
  • Updated:
    Sat, February 06, 2010
  • Experian Free Credit Report
    Internet
    United States of America
  • Phone:
  • Web:
  • Category:

I signed up with Experian with the intention to pay for the service to receive my credit score.  I knew this beforehand.  I signed up and made sure to read all of the "fine print" and only saw the disclaimer about a 7 day free trial and if I did not cancel before 9 days I would be charged $14.95.


I continued to sign up and enter my credit card information and received my credit score and reports from all 3 agencies.  I made sure to make a note for myself to cancel before the 7 days (because I am a cheapskate!) and I called customer service to cancel.  The operator talked me into using continuing the paid service for half price for the next 12 months. 


All of this I was completely aware of and gave full consent.  What I have the problem with is when I checked my credit card online I had a charge for $24.95 from Experian from the same day that I signed up for the free trial.  What is this? 


I called customer service AGAIN and a very snotty operator told me this was for receiving all 3 credit reports.  WHAT!?!?  No where did I see at anytime a charge for $24.95!  Remeber I am a complete cheapskate, I NEVER would have been willing to pay $24.95 for a credit score.  Miss Snotty Operator then instructed me on where I could look for myself where this "fine print" was located.  I NEVER saw the screen she directed me to when I signed up!  Talk about bait and switch! She, of course, refused to refund the charge to I asked for a supervisor.  When he came on, he refused as well.  I can't believe for a second Experian is willing to forgo the $90 that I was WILLING to pay them over the next year to hassle me for a $25!  How is that smart business sense!?!?  Now I told them to cancel ALL services and will NEVER use Experian again for ANYTHING! They are a complete and total ripoff and don't care for your business!  Never give them a cent!


 


 

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