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  • Report:  #1139256

Complaint Review: Experian

Experian Nobody wants to solve my problems/ the supervisor does not want to help/ problems with the credit report Internet

  • Reported By:
    Milena — Miami Florida
  • Submitted:
    Wed, April 16, 2014
  • Updated:
    Wed, April 16, 2014

This same message I have sent to: support@experiandirect.com

Good morning

I have tried to get my credit report Yesterday for 1 dollar. I used to be a member of Experian but I canceled my membership few months ago. For that reason I used a different email to apply for my new report. I could not get my report. There was some type of error. I have called the phone number that was provided and I have talked to a man. He told me that he could not confirm my identity and that he could not help me.

  I have called morning again to several numbers that you have on your online web page. Nobody could help me. I requested to speak with to supervisor. He told me that I cannot get my report today. I told bit that I don need the report but I want to solve my problem and I want to access my account with you.  I asked him if I can send my documents or email them so your company could see that I am that person that I am claiming to be. He said that he cannot help me today. His identification number is: 25691 and his name is Jarett. I hope that he gave me the correct information. I told him that I would file a complaint because he was not willing to help me in any way.  
 I am going to post this whole message that I am sending you online. There are many people with similar problems with your company. Perhaps somebody else can help me solve this issue.

Thank you for nothing

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