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Expert Laser Clinic Dr. Jonathan Lee Waters down product (Botox) and gives you more than asked for then charges you. Denver, Colorado
I visited Dr. Lee for a session of Botox. I have been doing Botox off and on for over 10 years. I have been to nothing but great doctors and never had an issue. I know exactly how many units my past doctors have given me and want no more than that. I go almost every 12 weeks for 35-40 units, nothing more and no sooner than 12 weeks - sometimes even a longer amount of time goes by before I am due to go back. I've never had a problem with my Botox fading sooner than this and with Dr. Lee I did. I knew something was off when he did the injections and I was bleeding (blood literally dripping down my forehead, which has never happened to me before - usually only small pin-marks of blood but nothing more) and it stung like it's never done before. Not only did it sting and bleed, but my eyebrows were droopy. I told him I wanted an arch in my brows, which every other doctor I've been to have perfected. The doctor's I'm speaking of are unfortunately located in other states so I don't have access to them. In any case, The stinking and excessive blood was a sign to me that something was wrong. This round of Botox lasted me 6 weeks so I went back in and told him something wasn't right. He said there was nothing he could do as far as an arch for my brows. I told him my other doctor's where I used to live never had a problem. Again, he said there was nothing he could do. I paid him $400.00 for 45 units when I asked for 40. When I told him what I wanted he said I needed more. Apparently he pushes "more" of whatever it is he is doing on all his patients. I have heard this from more than a few people. I want my $400.00 back bc the product did not hold up, bc Dr. Lee waters down his product. I have contacted the BBB, The Medical Board of Denver, Allergan (the makers of Botox) as well as doing a Yelp review. I have since been to 2 other doctors in the Denver area for consultations but have yet to move forward. My credit card company will not refund my $400.00 bc they don't deal w medical issues. Expert Laser Clinic has yet to give me a refund either. Another negative about this doctor is him telling me about his other patients and the amount of work they've had done. These are people I know he is telling me about and makes for an extremely uncomfortable visit. It also makes me think he may not be aware of HIPAA laws. http://www.hhs.gov/ocr/privacy/hipaa/understanding/summary/index.html
I am also in the middle of finding out if he is licensed here in CO because he resides in Carlsbad CA and commutes weekly. Do not trust this doctor. He's a scam and will over inject with watered down products!!!
1 Updates & Rebuttals
Dr. Lee
Denver,Colorado,
What more can I do for you?
#2REBUTTAL Owner of company
Thu, August 15, 2013
You were not satisfied with BOTOX treatments so I asked you to come back to see me so that I can resolve the issue. You never came back so I mailed you a full refund of the cost of your treatment. I try very hard to meet my patients' expectations. As much as I try, in cosmetic medicine, I cannot meet patient's expectation 100%. If some one is not happy with the result, I either give them an option of retreatment at no extra charge or a full refund of the cost. What more can I do? And yes, I am a fully licensed medical doctor in Colorado and has been practicing medicine in Denver since 1994.