They say that they only charge a low $40 fee but that is not true and they jack up the price after you get their services.
Mela
Spring, Texas U.S.A.
1 Updates & Rebuttals
Anena
Escondido, California, Canada
Owner - President
#2REBUTTAL Owner of company
Wed, March 11, 2009
My name is Anena Marchand, the owner, and I am force to reply to this false accusation.
To begin with, we don't advertise junk removal pickups for less than $65 dollars, moreover, we didn't serve Mrs. Mela.
Furthermore, the address that this "unhappy customer" is using in this claim belongs to our competitors address Ace Hauling, Junk Removal & Demolition which sometimes in the past they unconsiously use our business name. You can definetely find their address in their home page www.acehauling.com 505 Calle Ricardo., Escondido, CA 92026. I truly belive that this "unhappy customer" is referring to our competitor Ace Hauling, Junk Removal & Demolition but of couse has the wrong business name. Nonetheless, I am making an assumption and not pointing fingers.
We have been in business for more than 14 years and have work really hard to keep our reputaition in good standing. We are proud members of San Diego Chamber of Commerce and San Diego BBB with an A+ rating. Our standard of excellence in customer service is 100%.
Therefore, please don't be fool by these accusations. We are here to help you and give you the best service possible.
1 Updates & Rebuttals
Anena
Escondido,California,
Canada
Owner - President
#2REBUTTAL Owner of company
Wed, March 11, 2009
My name is Anena Marchand, the owner, and I am force to reply to this false accusation.
To begin with, we don't advertise junk removal pickups for less than $65 dollars, moreover, we didn't serve Mrs. Mela.
Furthermore, the address that this "unhappy customer" is using in this claim belongs to our competitors address Ace Hauling, Junk Removal & Demolition which sometimes in the past they unconsiously use our business name. You can definetely find their address in their home page www.acehauling.com 505 Calle Ricardo., Escondido, CA 92026. I truly belive that this "unhappy customer" is referring to our competitor Ace Hauling, Junk Removal & Demolition but of couse has the wrong business name. Nonetheless, I am making an assumption and not pointing fingers.
We have been in business for more than 14 years and have work really hard to keep our reputaition in good standing. We are proud members of San Diego Chamber of Commerce and San Diego BBB with an A+ rating. Our standard of excellence in customer service is 100%.
Therefore, please don't be fool by these accusations. We are here to help you and give you the best service possible.
Thank you,
Anena Marchand