Express Merchant Processing Solutions (First Data) First Data Called Rep at First Data, asked for specific service. Was told YES. Signed contract emailed to me. Then learned they cannot provide promised service. Now, charged for service Atlanta Georgia
I provide Cross Border Remittance - that is, individuals can go online at our site, use a card, and send limited funds to family and friends outside the USA. I called First Data to get a better arrangement for card processing. I explained to the First Data rep on the phone that this was online for fund transfer out of the USA> "No Problem" was the reply.
We talked. He emailed me a contract. I signed, scanned and returned. Sounded both great and easy. I immeeitaly started receiving emails about card authorization equipement to be sent to me. I called to stop that from happening, and learned that this group of First Data does not provide international fund collection / distribution. From that point on, I tried unsuccessfully to cancel the contract which wsa provided in false pretense. No luck.
Now, I am receiving a collection notice for a number of fees, including a fee to set up the contract that I signed. If this is how Forst Data works (Express Merchant Processing Solutions), then this is very poor. My guess, the Rep made a commission on every contract signed. I want this and the fees to go away.