Complaint Review: Express Pardons

This is the worst company I have dealt with in my life. I do not recommend using them for anything, you're better off burning your money than giving it to them.

First they were supposed to send us paper work to get the process started. Not sure what they were doing but we had to call three separate times before they actually sent us the mail after months of waiting. Still after this they had phone numbers listed wrong after we had told them three separate times over the phone and corrected their mistakes.

Then they told us to go to the police station to get our finger prints. The police station told us they do not do this. So we called Express Pardons and they exclaimed that they do, and to go back. So we went to a different police station and they said the same thing. So we looked at the Calgary Police stations website and right on there it says you cannot get finger prints for pardons at a police station you have to use a third party firm.

So after screwing everything up possible we requested a refund, and they kept $150 saying it was an administration cost. We sent them a time stamped fax saying we wanted a full refund for all their mistakes and wasting our time and they completely ignored us, and even went as far as to say we never requested a full refund even though we have proof of doing so. (time stamped fax)

You don't need to take my word for it though, take a look at their rating on the BBB - who revoked them for numerous reasons. One being that over 30 people have filed claims against them in the last 12 months, that is a lot of unhappy customers being screwed around by a company who has no regard for their clients.

http://www.bbb.org/mbc/business-reviews/pardon-services/express-pardons-in-vancouver-bc-1247042