Express Scripts No compassion for patients at all!!! Las Vegas Nevada
I worked for Medco Health Solutions for approximately 15 years before Express Scripts bought it. At Medco we actually cared about the patients we were sending medications to. For the most part it was a happy fun work place.
When Express Scripts took over things really changed. They changed the rules for the patients. No longer were medications covered that the patients had been taking for years. Co-pays were increased to the point that many were out of financial reach of people on a fixed income. Customer service was practically non-existent.
Many times, and I mean MANY TIMES while talking with people that were with Medco for years, I was told how discouraged with the business practices of Express Scripts and disappointed that Medco was sold to them.
The happy fun work place that us long term employees were used to turned into a horrible, soul draining nightmare. Our hands were tied so tight that we were no longer able to help our patients. We spent a great deal of time on the phone apologizing for the nasty treatment they were given by Express Scripts.
It was horrible!!! I ended up being laid off after 17 years at that place. It was such a mixed blessing. So sad to be let go of what was a great job but at the same time unbelievably thrilled that I didn't have to go to work at Express Scripts any longer.
1 Updates & Rebuttals
Robert
Irvine,California,
USA
A bit misdirected
#2Consumer Comment
Mon, May 02, 2016
While I do understand you are upset about being layed off, you are a bit misdirected as to the root causes.
First off being at a place that deals with medical insurance and plans I find it very hard to believe that you seem to still think that it is the pharmacy that actually determines the co-pays and what medications are covered. This is something that the insurance companies determine in the various plans. Express Scripts and any other pharmacy has zero say in what medications are and are not covered or what co-pay to charge a person.
Also, based on your comments it can be seen that your other company was bought out a couple of years ago. But there was something a lot bigger happening at that time that is actually more of where you need to be looking at....The Affordable Care Act. aka "ACA" aka "ObamaCare". Without turning this into an Obamacare debate, just realize that there are many factors in this that do not make healthcare "Affordable". You will also find if you do some independent research there are some very disturbing aspects to this that would explain quite a bit about the issues you are reporting.