Complaint Review: ExpressAutoParts.Com

1) Products ordered on 30-Sep-04 were advertised as "in stock" items.

2) Credit card was charged on 2-Oct-04 and then out of stock notice was sent via e-mail on 5-Oct-04.

3) For this reason, the order was cancelled on 5-Oct-04 and cancellation was acknowledged via subsequent e-email message (from EAP) on 6-Oct-04.

4) Since then, the company has been foot-dragging the reimbursement. Here is the canned response you get when asking for reimbursement or when enquiring about the excessive delays in getting it:

We have received your email inquiring about credit due to you. Your email has been forwarded to our Credit department for review. Please allow up to 30 days for your credit to show up on your credit card statement. We apologize for any inconvenience this may have caused you.

5) They (EAP) should not have billed me until shipment was made as the parts involved were NOT "special order" items.

6) As of 16-Oct-04, reimbursement is yet to be received. This of course represents a period in excess of the 30-days imposed by EAP.

7) The scam here is simple, build a float' of paid back-orders, and collect interest on both product cost and profit during the delay period. If this tactic results in an order cancellation, then impose a 30-day delay in reimbursement so that the float level is maintained. The fact is that there probably is no stock ever held by EAP; they just push paper to their suppliers who drop-ship to the customer.

Note: EAP ExpressAutoParts.Com

William
Pensacola, Florida
U.S.A.