Complaint Review: Extended Lengths

My story is the same as most that I read on yahoo, yelp, & BBB Chicago. Sam/extendedlengths.com will respond via emails that he is/has contacting UPS consumer affairs in Chicago, a new shipment has been dispatched that will be delivered in a few days please refuse the duplicate shipment. Per Sam, the problem is UPS. When you check with UPS, they cannot match any of the tracking numbers Sam provides. The site (extended lengths) will say shipped, but at first did not have tracking numbers until I requested same which again are not track-able with UPS. So far this has been going in circles for almost 4 weeks. I realized today when I received a duplicate stated email, from Sam, that "We will call the consumers affairs for the UPS here in Chicago to find out what the issue is" that there is a bigger problem. I use many sites to purchase products, hello gorgeous, sleek hair, killer strands, beauty bailout, amazon, and have never had a problem. Extended Lengths has 81 complaints filed with the BBB in Chicago/10 in the past year. They are not accredited with the BBB. Unfortunately, I had only checked one site for reviews. I am out almost $300.00 while I file complaints & dispute paperwork.