Extended Stay America Extended Stay, Extended Stay America - Norwalk - Stamford Chaotic conditions in hotel made me leave after 4 hours in room. Refund was supposed to come to my credit card. Never did. Norwalk Connecticut
On August 14 I booked a room for hotel via Groupon.
The hotel was understaffed at front desk. I checked in around 4:30 pm and left around 530 pm to get dinner. I returned around 9 pm to a chaotic scene. Screaming kids were in hallways. There was constant loud noise as well as banging and slamming vibrations coming from other rooms and hallway. By 1045 the noise and slamming were continuing. Then the fire alarm went off around 11. I went to front desk to request a refund as I wanted to leave but had to wait another half hour for front desk staff to escort in the fire department and shut off alarms. Finally I asked for a refund and was told she could not do that but I could call back the next day to request one. I packed up my stuff and left around 1130 pm.
Also, They advertise that a breakfast is given to guests. There is no breakfast due to covid so they need to remove the advertisement. I just want a refund.
On August 17 a supervisor named Etienne said he issued a refund. It's now 16 days later and no refund has come. I called Etienne today and he said that he processed the refund but Expedia did not process it on their end.
2 Updates & Rebuttals
Emery
East Haven,Connecticut,
United States
I believe the problem has been solved.
#3Author of original report
Mon, September 07, 2020
I contacted Groupon and they have issued me a credit in the amount I paid.
Stacey
Texas,United States
Then
#3Consumer Comment
Thu, September 03, 2020
You need to contact Expedia about the refund - if the hotel processed it on their end they did their due diligence so they are no longer liable for the refund Expedia is.