Extended Stay Brandon Florida, Homewood SuitesExtended Stay BrandonESA Management11525 N. Community House Rd., Suite 100Charlotte, NC 28277 Rip off took credit card number said they were going to charge;hotel over booked and turned away Brandon FL Nationwide
Made online reservation. Reservation said confirmed but did not give confirmation number. Went to Hotel they said we did not have reservations and they were over booked. Had to look for 2 hours for another hotel. Charged over $200 because we were a walk in. The next morning we received a emailat 4:56 AM with our confirmation number. It stated we were going to be charged if we didnt cancel for the night before. We called the hotel and they said thats the way they worked. So they basically over book and take you money. I guess it helps your bottomline, but I think its illegal.Called the Extended stay 1-800 number and never could talk toanyone youare on hold for 1 hour then it automatically hangs up. Called the Corporate Office ESA Management in Charlotte NC and I was put on hold and never got to talk to anyone.
I noticed their stock (STA)is taking some dramtic hits in the past few weeks. This type of activity is frequently a sign of a failing compnay trying to milk properties before going out of business.
Long story short investors and consumers beware.
Michael Henry